Frequently Asked Questions

Think of us as the high-performance engine behind your logistics. We provide end-to-end omnichannel fulfillment specifically designed for mid-market apparel, health, beauty, and luxury brands. Whether you are selling direct-to-consumer, through major retailers via EDI, or across global marketplaces, we handle the storage, precision picking, and complex integrations so you can focus on your next collection.

Luxury is all about the details, and we don’t believe that should stop at the warehouse door. We specialize in personalized fulfillment—things like custom packaging, tissue wrapping, and handwritten notes—that ensure the unboxing experience matches your brand’s high standards. Even as you scale, we maintain that “boutique” touch with the efficiency of a global provider.

Our services include:

• Personalization: Tailored fulfillment experiences for your unique luxury offerings.
• Competitive Shipping Rates: Through our NBD transportation program, we ensure your products reach customers efficiently and affordably.
• Returns Management: We handle returns and reverse logistics seamlessly, so you can focus on what you do best.

This lets you deliver a memorable unboxing experience to each customer. We even handle high-touch details like fragrance samples, handwritten notes, or any brand-specific presentation. Behind the scenes, our systems keep these custom jobs organized so each order is fulfilled exactly to your spec. In short, we blend high-tech fulfillment with white-glove service, so your brand’s premium image comes through in every delivery.

We apply automation wherever it truly helps your bottom line. NBD’s facilities are equipped with smart robotics (like autonomous mobile robots and automated pick stations) that accelerate order processing while boosting accuracy. In fact, we’re in the top ~7% of U.S. 3PLs with advanced robotics. That gives you real benefits: faster picking and packing, fewer errors, and lower labor costs. For example, many routine motions (moving totes, scanning barcodes, sorting items) are handled by machines, so the system moves goods faster and our staff can focus on quality control. The result is faster, more reliable fulfillment – our customers routinely see ~99.98% order accuracy, even at high volume. And we never do “tech for tech’s sake”: every robot or automation step is chosen to improve your efficiency and consistency.

Expanding into the U.S. can be a logistical headache, but we make it seamless. We act as your domestic anchor, managing everything from receiving your international shipments to navigating U.S. retail requirements. By leveraging our established infrastructure and technology, international brands can offer “domestic-speed” shipping to U.S. customers without needing their own stateside warehouse.

We understand the unique needs of mid-market brands. Our technology—featuring advanced WMS and OMS—ensures:

• Demand Planning & Inventory Management: Stay ahead of trends and manage stock effectively.
• Integration Across Platforms: Seamless connections with marketplaces, retailers, and EDI to streamline your operations.

We know shipping is one of your biggest overheads. Through the NBD Transportation Program, we leverage our high shipping volumes to secure aggressive, competitive rates that mid-market brands often can’t access on their own. Plus, our package optimization technology ensures you aren’t paying to ship “air,” finding the smallest, safest footprint for every order.

You get full visibility. Our integrated WMS (Warehouse Management System) and OMS (Order Management System) sync across all your sales channels, marketplaces, and retailers. This includes sophisticated demand planning and inventory management tools, so you always know what’s in stock and where it needs to go. We also sit in the top 10% of 3PLs globally when it comes to robotics, using advanced automation to ensure your orders are processed with incredible speed and near-zero error rates.

Returns are a part of growth, but they shouldn’t be a burden. We manage the entire reverse logistics process—inspecting returned items, refurbishing them for resale where possible, and getting them back into inventory quickly. We make the process easy for your customers and efficient for your bottom line.

We’re proud to be in the top 10% of 3PL providers, thanks to our sophisticated robotic automation and package optimization capabilities. This means faster fulfillment and reduced shipping costs, giving your luxury brand an edge in the competitive market.