DTC ECOMMERCE
DTC 3PL to Thrill Customers & Contain Costs
Get product directly into the hands of happy consumers — and grow your profits — with fast, reliable, cost effective 3PL services that give you complete control over your inventory.
Low landed cost with extremely competitive shipping rates- Strategic locations that enable delivery to 95% of the US within 2 to 3 days via ground
Integration with all major eCommerce platforms for seamless order processing
Extremely high order accuracy thereby reducing returns and improving customer satisfaction
Our DTC 3PL services boost conversion rates, delivery speed, and customer satisfaction.
99%+
same-day receiving
& shipping accuracy
2 to 3-day
ground shipping to 95% of the continental U.S.
29.5%
cost reduction in shipping
30%
increase in delivery speed
DTC
DTC eCommerce Fulfillment Driven by Automation & Technology
Ensures products are always available when your customers want with our advanced inventory tracking: forecast demand, optimize distribution, and prevent stockouts and overstocking.
Why NBD?
Reduce Costs and Drive Growth
Fast, Affordable Shipping
Our fulfillment network of shipping carriers get you the lowest rates and fastest delivery speeds. Reach your customers with 2-3 day shipping to 95%+ of the U.S. The result: increased conversion, growth, and customer loyalty.
Great Support
As an NBD Client, you are not just a support ticket when something goes wrong (which is inevitable). You will have access to an experienced customer success team on the warehouse floor and be able to resolve your problem quickly.
Grow Revenue
Leveraging the North Bay Fulfillment Network to get 2- to 3-day ground delivery can increase your conversion rates, revenue, and customer loyalty. In some cases, this can increase sales by over 25%.
Insanely Happy Customers
Leverage over 40 years of operational experience ensuring fast, accurate shipments that delight your customers. This is why multiple clients have been with NBD for over 15 years!
How Do We Do It?
Experience + Technology
Robotic Automation = Efficiency
NBD deploys flexible automation to reduce your costs, speed up fulfillment, increase order accuracy, and eliminate capacity constraints. Futureproof your supply chain with NBD, a top 7% 3pl for advanced automation.
Experienced Operators
Our team has decades of experience in Omnichannel Fulfillment. As an employee-owned company, our average tenure is at the top of the industry, with some team members with 20+ years of experience at NBD.
Powerful Software Platform
You will have access to Compass, our customer portal that provides you with end-to-end control and visibility over your fulfillment operations. Manage orders, inventory, shipping, and warehouse operations helping your brand save time and money.
Channel Integrations
We make it easy to seamlessly integrate our suite of 3PL services with your network of customers. Bring your channels — Shopify, BigCommerce, Amazon Walmart, EDI, solution providers, and more — and NBD delivers smooth order, inventory, fulfillment, and warehouse management.
Enhanced Customer Experience
Experienced Customer Success Team
It’s not “if” but “when”: at some point, something will go wrong in your supply chain. That makes it crucial to be able to escalate issues to the warehouse for quick resolution. You’ll want more than a support ticket to get the job right. That’s why you’ll have a real live customer success team with extensive experience and the ability to solve your issues quickly.
Flexible Solutions
As your brand evolves, your partners should adapt to optimize your market opportunities. Our flexible process and technology framework can adapt to changes and growth in your business. From spikes in business by going viral to modifying bundles, we’ll adapt to your needs.
Customer Portal
You’ll have control and visibility over your supply chain with our customer portal, Compass. View inbound shipments, inventory across facilities, orders, and exceptions in your supply chain so you can proactively manage your business and optimize fulfillment across all channels for speed and cost reduction.
Brand Experience
A great customer experience can create loyalty and increase lifetime value. Our Personalization Suite offers branded packaging, inserts, and product personalization. Let us help you create a brand experience that is unforgettable.
Scalability on Demand
Accommodate increased demand without compromising service quality: our DTC fulfillment solutions rapidly scale with your business to handle seasonal spikes or market expansion.
Data-Driven Optimization
Leverage real-time data (sales patterns, customer demographics, and feedback) to tailor inventory management and shipping strategies: it’s optimized DTC order fulfillment to meet your customer expectations and improve overall efficiency.
Packaged to Perfection
Increase customer delight and loyalty with customizable packaging options that include personalized gift messaging, promotional inserts, branded stickers, and more.
This is how fulfillment gets done
Omnichannel fulfillment and returns tailored to your needs across all channels including DTC, Amazon FBA/FBM/SFP, social commerce, dropshipping, and retail distribution.
Accurate data that connects for smart decisions and maximum efficiency, leveraging advanced inventory management systems.
Experts to support your growth with comprehensive third-party logistics and scalable order fulfillment.
